Returns & refunds
If something is not right
Your rights under Australian Consumer Law
Every piece comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the piece repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
In plain terms: if a piece arrives damaged, is faulty, or is not what was described, contact me and it will be repaired, replaced or refunded. For a major problem you choose between a refund and a replacement; for a minor problem I will repair it or replace it at no cost to you. Where a faulty piece needs to come back to me, I cover the return shipping.
Change of mind
[Choose one:]
- [Ready-made pieces: a change-of-mind return is accepted within X days of delivery if the piece is unused and in its original packaging. You cover return shipping, and the refund is for the piece only.]
- [Change-of-mind returns are not offered. This does not affect your rights under the Australian Consumer Law described above.]
Custom and personalised pieces are made to your brief and cannot be returned for change of mind. Your consumer-law rights above still apply in full.
How to make a claim
Email layeredcoart@gmail.com with your order number, a description of the problem and a photo. I aim to reply within [X] business days.
Refunds
Refunds go back to the payment method you used at checkout, through Square. Allow [X] business days for the money to appear.